Terms & Conditions

General Terms and Conditions of Act Attack for Training Classes (as of 8 June 2020) 

Act Attack is committed to ensure that:

  • Τhe Courses are taught by competent and motivated teachers;
  • Τhe Courses are taught as much as possible by the same Teacher;
  • All the safety covid-19 measures are taken in the studios (soaps, surfaces cleaned) and we are applying the 1.5 meters rule, without reducing the quality and structure of the course
  • All Act Attack courses are suitable for total beginners and do not include a graduation show at the end. Depending on demand, the beginners courses can continue to intermediate courses next season, with a final graduation performance.

Priority is given to Students who booked a Full Course (students who book a Trial Class are only entitled to access to the Full Course, if there are still spots available).

The Student shall:

  • Pay
    • the full price of the group Courses before the first Class if they have chosen a full Course
      • Or
    • pay the price of the Trial group Class before the first group Class;
      • or
    • pay the price of the Trial group Class before the first group Class; and
    • the full price of the group Courses (minus the price of the trial Class) before the second group Class, if they decide to continue with the full group Course after the Trial group Class.
  • Adhere to the Course schedule & terms agreed with Act Attack;
  • Inform the Teacher & the group in advance that he/she cannot arrive to a group Course on time or cannot attend for any reason, by writing an instant Whatsapp message in the group chat, at least 2 hours before the start of a group class;
  • Follow the instructions of the teacher during the class;
  • Inform Act Attack before the group course starts about any relevant medical conditions that may impact the student’s participation to the group Course. If the student fails to communicate this, Act Attack cannot be held liable, in case the student needs to interrupt or terminate the group Course for their own safety, or the safety of their classmates.

 

    1. Act Attack grants Students/every Student the right to withdrawal at least 30 (thirty) days before the beginning date of a group/private course. The Student may request a refund without having to give any reason to revoke the Course Agreement during this 30-day period. Any request addressed after this deadline will not be considered.
    2. Cancellations and refunds are possible in case Act Attack cancels a group/private course for any reason or cannot reschedule a group/private course for another date, or cannot move the student(s) to another group/private course. In such a case, a refund of the full enrollment fee will be provided to the Student as soon as possible.
    3. Act Attack has the right to cancel the participation of the course for a student, in case the student does not follow the rules above (informing the group on time about absences, not following the hygienic rules and being responsible for the safety of the other students). Act Attack has also the right to ask for a refund and even denounce the student in extreme situations, like for example if the student comes to the class knowing he/she is sick and there’s a possibility of affecting the health of the other participants.
    4. Amendments for group courses are FREE depending on availability, for another course in the same season. Amendments can only be asked before the start of each group course.
    5. If a Student is absent or late in more than 3 group classes, it will be up to the Teacher to decide whether the Student can continue the Full Course or if he/she is eligible to participate at the Show.
    6. Amendments for entire private courses are not possible. Date amendments for specific private classes are partially possible. If there’s a date & time agreed with the student and the teacher, both parts must follow this schedule.
      A. Student has the right to reschedule for any reason a private class appointment with the teacher for free, up to (2) times in a private course package, if he/she informs the teacher at least 24 hours in advance for this amendment. Student has also the right to reschedule for any reason (1) time a private class appointment with the teacher for free, if the teacher is informed less than 24 hours before the class. If the reschedule happens more times than mentioned above, the class(es) is/are considered as done and no refund of the lost classes can be issued.
      B. Teacher has the right to reschedule for any reason a private class appointment with the student, up to (3) times, if the student is informed anytime before the scheduled class. In case the above are not followed by the teacher, the student has the right to request a refund of the classes missed.
    7. In order to offer the best possible experience, informative and quality content, and access to resources, Student may need to allow access to limited personal information (first name, last name, email address, phone number). The information collected is for the exclusive use of Act Attack. Act Attack will not share personal data with any third party.
  • Act Attack is not responsible for any injuries or medical conditions being caused by a student to another student inside or during the classes. Act Attack and the teacher will do their best to make sure that safety is ensured in every class. 

Complaints

If you think that we are not helping you in the right way, you have the right to lodge a complaint at the authority. For The Netherlands, this is the Autoriteit Persoonsgegevens.

Contact details

InterAct

Gelrestraat 79

1079MZ

Amsterdam