Terms & Conditions

Terms and Conditions of Act Attack for Training Classes (updated 2022) 

Act Attack is committed to ensure that:

  • Τhe Courses are taught by competent, inspirational and motivational teachers;
  • Most of the classes of each course are taught by the same Teacher;
  • If there are any changes to the course schedules, Act Attack will inform the students as soon as possible – we need at least 6-8 students registered per course to be able to facilitate a lesson and create dynamic groups. As a theater school with more than 10 courses per week and hundreds of students in many different cities, we promise that we give our very best to accomodate everyone:-)
  • Most Act Attack courses are suitable for total beginners and do not include a graduation show at the end. Depending on demand, the beginners courses can continue to intermediate & advanced courses, with a final graduation performance. Act Attack always do the best to prioritize the growth & satisfaction of their students. We can adapt the course structure if needed, according to the preferences and capabilities of each group.

Priority is given to Students who booked a Full Course in advance (students who book a Trial Class, are only entitled to access to the Full Course if there are still spots available).

The Student shall:

  1. Pay (via bank transfer, payment link or via our new e-shop)
    • the full price of a full course in advance and before the date of the first class/trial, if they have chosen a full course or a course package.
      OR
    • the full price of a full course or package (minus the price of the trial class if already taken) before the second group class starts, if they liked the trial class and decided to continue with the full course/package .
      OR
    • the price of the trial class in advance and before the date of the first class, if they have chosen only a trial class.
  2. Adhere to the course schedule & terms agreed with Act Attack; when registering in the website and via the welcoming messages received via Whatsapp.
  3. Be aware of the below:
    We want to make sure the class has a private, safe and family oriented atmosphere 🤗. For that reason:
    1) Filming/photos/videos are not allowed without the consent of all the students.
    2) Students should f
    ollow the instructions of the teacher during a class without judging the teacher or others and communicate with the teacher clearly and in advance, for any nessesary feedback/personal requests regarding the course and it’s structure.
    3) Students must act in a respectful, polite and non-discriminatory way to their co-students and the teacher, during the class. Act Attack is zero tolerant against any type of discrimination, harassment or bullying regarding sex, gender, race, religion or belief and disability. We ensure that our teachers have the experience and do their absolute best to create a safe, non-judgemental, empathetic & team-oriented space, while always being open to feedback and improvement 🤗.
    4) Act Attack sometimes asks a community assistant or the teacher to take photos/videos/stories (with the consent of the students) in the classes for 2 reasons:
    A) To share them with the students so they can have a nice memory of the course and see their work
    B) To use some of them (the best ones) in our Instagram and/or Facebook community page, in order to grow our community and give an idea of the nice things we do 🙂. We won’t use photos/videos with the face of any student who wants to be excluded from social media and in case they were already posted by mistake and requested by the student, they will be immediately removed. Previous photos to get an idea are here: www.instagram.com/actattacktheater
  4. Attend at least 70% of each course (= 4 out of 6 classes). Regular attendance will ensure a positive group dymamic as well as providing the student with increased opportunities to partake in pair- and group activities. It is beneficial for a student to commit to attending the majority of the lessons in a course to ensure his/her personal growth. Each succeeding lesson will build on the skills and activities of the previous lesson. If a student is absent or late in more than 2 group classes per course without a valid notice, then unfortunately he/she will not be eligible to continue the course.
  5. Inform the Teacher & the group in advance in case he/she cannot arrive to a group course on time or cannot attend for any reason, by writing an instant Whatsapp message in the group chat, at least 1 hour before the start of a group class.
  6. Inform Act Attack before a group class starts about any relevant medical conditions that may impact the student’s participation & safety. If the student fails to communicate this, Act Attack cannot be held liable, in case the student needs to interrupt or terminate the group Course for their own safety, or the safety of their classmates. 

Amendments & Refunds for students

  1. Act Attack has the right to reschedule the starting dates of a course, whenever this is necessary. This can happen for one or more of the following reasons (from the most common to the least common): in order to fulfill the class with the minimum amount of students needed (we need at least 6-8 students registered), in case of sickness/urgent unavailability of a teacher or a studio, in case of very bad weather conditions, or when other urgent safety/health circumstances apply (lockdowns etc). Act Attack will inform the students for this potential change in advance, as soon as possible. Act Attack is not obliged to provide a refund to the students regarding this change, if the new dates apply within 3 weeks after the original starting date.
  2. Students who paid but cannot/don’t want to attend an entire group course for any reason, have the right to request only for an amendment. This amendment is for another course in the same or next season and only if there are spots left. Amendments can only be accepted, if asked the latest 1 week before the start of each group course and depending on availability. In case there is no course available for the student to join instead, the student might be given the possibility to keep their course credit for another season
  3. Act Attack grants Students/every Student the right of withdrawal/cancellation/refund at least 30 (thirty) days before the beginning date of a group/private course. The Student may request a refund without having to give any reason to revoke the Course Agreement during this 30-day period. Any request addressed after this deadline will not be considered, as we count on minimum amount of registrations to facilitate our courses. Booking of separate classes, discounts or partial refunds to the students because they can/want to attend a specific number of classes (apart from the trial or a special offer/package Act Attack already offers), are not possible. Exceptions for urgent medical reasons may apply.
  4. Act Attack has the right to cancel the participation of the course for a student, in case the student does not follow the rules above (informing the group on time about absences, not following the hygienic rules and being responsible for the safety of the other students).
  5. In order to offer the best possible experience, informative and quality content, and access to resources, Student may need to allow access to limited personal information (first name, last name, email address, phone number). The information collected is for the exclusive use of Act Attack. Act Attack will not share personal data with any third party.
  6. Act Attack is not responsible for any injuries or medical conditions being caused by a student to another student inside or during the classes. Act Attack and the teacher will do their best to make sure that safety is ensured in every class.

Payment terms for Business workshops

We send our offer with all the details (key points of the content, price, teacher name, location, date) via email to the company that is interested in a business workshop/event. After the offer is accepted, we send the invoice with or without VAT (depending if the company is registered in NL or not).

The invoices must be paid within 14 days after they are sent. We usually send the invoices 4-10 days before the event takes place. If it’s within the deadline (14 days), as an exception the invoice can also be paid shortly after the start of the event (we count on customer’s confirmation of our offer and reliability).

Complaints

If you think that we are not helping you in the right way, you have the right to lodge a complaint at the authority. For The Netherlands, this is the Autoriteit Persoonsgegevens.

Contact details

Act Attack
Gelrestraat 79
1079 MZ
Amsterdam, The Netherlands
Chamber of Commerce number: 72534826
Owner: George Rigopoulos
actattack.interact@gmail.com